Our Policies

Welcome to the official website of Little Spoon. We are committed to providing the best service to our customers. Below are our policies regarding privacy, orders, refunds, delivery, and more.

1. Privacy Policy

We value and respect the privacy of our customers.

• Any personal information you provide (name, address, email, and phone number) will be used solely for order processing and promotional communications (if you have opted in).

• We will never share your information with third parties without your consent.

2. Refund & Return Policy

As we sell fresh food products, returns are only accepted under specific conditions:

• If the product received is damaged, spoiled, or does not match your order, you are eligible for a refund or replacement.

• Requests must be submitted within 3 hours of receiving the product.

• Photo or video of evident must be included when submitting a claim. Send email to littlespoonbali@gmail.com with subject “[PRODUCT REFUND/RETURN]”

3. Order & Delivery Policy

• Orders can be placed through our website, WhatsApp, or Instagram.

• Delivery hours: Every day from 10:00 AM – 6:00 PM (WITA)

• Orders are processed after payment confirmation.

• Delivery fees are covered by the customer unless a free-shipping promotion is active.

4. Food Safety & Hygiene Policy

We guarantee that our products are prepared with high standards of cleanliness and food safety:

• All ingredients are fresh, carefully selected, and stored at appropriate temperatures.

• Our kitchen staff wear gloves, masks, and hairnets during food preparation.

• Equipment and kitchen areas are sanitized regularly following food safety protocols.

5. Allergy Disclaimer

Our products may contain ingredients such as:

• Milk, cheese, eggs, and chocolate.
  Please notify us in advance if you have any food allergies before placing an order.

6. Terms & Conditions

• By accessing this website and placing an order, you agree to all of our policies.

• We reserve the right to update our policies at any time without prior notice.

• Any changes will be posted on this page.